Get in Touch
Have questions about our products, ingredients, or your order? We'd love to hear from you. Our team typically responds within 24 hours.
Hours
Monday - Friday: 9am - 6pm
Saturday: 10am - 4pm
Frequently Asked Questions
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We take pride in building reliable gear for your outdoor adventures. Our tents and privacy shelters are designed using high-quality materials like durable 150D/190T fabrics to ensure lasting performance and comfort in the great outdoors.
You can find all our latest products, information, and updates on our official website at vidalido.org.
You can purchase our tents and privacy shelters directly through our official website or authorized retail partners that carry the Vidalido brand.
Most of our tents are designed for straightforward assembly. We recommend laying out all components on a flat surface, securing the base with stakes, and then assembling the frame. Detailed instructions are included with your tent, and we find that practice makes the setup much faster.
Yes, many of our tents feature waterproof coatings and taped seams to help keep you dry. Please check the specific product specifications for the exact PU rating, and remember to properly tension your guy lines and ensure the rainfly is correctly installed for the best weather protection.
Absolutely! Our portable privacy shelters are perfect for use as an outdoor shower, toilet tent, or changing room. They include handy features like internal hooks for a 5-gallon water bag and mesh windows for ventilation while maintaining your privacy.
To extend the life of your gear, avoid prolonged exposure to direct sunlight when not in use. We recommend cleaning your tent by hand, ensuring it is completely dry before storage, and packing it neatly in the provided carry bag.
We stand behind our gear. If you encounter any quality concerns within our warranty period, please reach out to us directly so we can assist you in resolving the issue.